Frequently asked questions (FAQ)

Can I order custom prints on any of the wristbands?

Yes all the bands are printable except for the monthly specials – unless specified. Yes all the bands are printable except for the monthly specials – unless specified. Please contact us at sales@cybertrack.co.za with your printing requirements and we will quote you accordingly.

What are the delivery charges?

Delivery cost is calculated on the basis of the weight of the shipment, you can view Delivery cost is calculated on the basis of the weight of the shipment, you can view the delivery cost at any time by viewing your shopping basket.

How long will it take for me to get my order?

We deliver to everywhere in South Africa We deliver to everywhere in South Africa Main Centers – 1-3 working days Outlying areas – 2-3 working days

Can I Print bands by myself with normal printer ?

No We use industrial printers so it is not advisable to anyone to try print trough an office print

Can I collect my order ?

Yes you can collect your order at our warehouse Yes you can collect your order at our warehouse 604 Tollgate industrial center 12 Ravenscraig Road Woodstock Trading hours: Mon-Thurs 07h45 – 15h45. Friday: 07h15 – 14h00

Which payment methods are accepted in the online shop?

Credit Cards – Mastercard & Visa Credit Cards – Mastercard & Visa Instant EFT ( Standard Bank /FNB/ABSA/Nedbank & Capitec )

How is my Credit card Data Secured?

Cybertrack makes use of Payfast Payments, a PC1-DSS Level 1 compliant certified Cybertrack makes use of Payfast Payments, a PC1-DSS Level 1 compliant certified secure transaction platform and credit card storage vault to securly process your payments. Read more about Payfast Payments here: www.payfast.co.za

I am experiencing technical difficulties on the site – what can I do?

Please contact us on 021-448 4962/5/6 or email us on sales@cybertrack.co.za and Please contact us on 021-448 4962/5/6 or email us on sales@cybertrack.co.za and we will assist you

I am struggling to pay online – please help?

Please contact us on 021-448 4962/5/6 or email us on sales@cybertrack.co.za and Please contact us on 021-448 4962/5/6 or email us on sales@cybertrack.co.za and we will assist you.

How do I use my voucher code?

The voucher code can be entered when you checkout and the discount amount will The voucher code can be entered when you checkout and the discount amount will be immediately calculated before payment is made.